Shipping & Returns Information
Shipping & Order Processing
We are experiencing some shipment delays and dependent upon severity of the COVID-19 outbreak in your area, it may take longer for your order to arrive. We are grateful you have chosen to shop with Alternative, and our team is committed to getting your order to you. We apologize for any inconvenience this may cause.
Ground Orders received by 2:00 PM EST and Express Orders received by 2:00 PM EST will ship same day in most cases. We'll make every effort to get orders that are received by the cut-off time shipped same day, however we aren't responsible for any delay in the delivery of shipments. International Orders ship within 48 business hours. Any orders placed after the cut-off times will ship next business day. If you place an order on a holiday or weekend, it will be processed the next business day. All stock orders ship from our Norcross, GA warehouse, unless otherwise specified. If items are out of stock, we’ll let you know during checkout, with their expected receipt date. All orders are shipped through UPS unless stated differently. Want it shipped through another carrier? Just let us know. For 3rd Party Shipping, please choose that option and enter your account number.
All shipping costs are the recipient's sole responsibility. Shipping charges are calculated at time of shipment and are based on the weight and number of cartons being shipped. Unfortunately, we cannot provide exact freight costs until after your order has been processed and shipped. However, we happily provide freight estimates prior to shipment when requested. Please contact one of our Customer Service Representatives if you need a freight estimate prior to placing your order.
Imprintables Customers : firstname.lastname@example.org or call 877.754.1008.
If you have back-ordered items in your cart at checkout, you will be given an option to ship all items complete (this may be cheaper but may also take longer) or ship items when they are available to ship (this may be faster but may also be more expensive). When you select to ship items as they are available, Alternative will ship all in-stock items immediately. Your back-order will not be shipped to you until all other items are available to ship. You will be able to see expected receipt dates for back-ordered items, but these dates are subject to change.
Shipping Address Options
Packages can be sent to the same address as your billing address or to another address for domestic orders. Either option may be selected during the checkout process.
We do offer shipping outside the United States for our internationally based customers. International orders may require additional processing time due to documentation requirements. Any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods.
All international orders ship UPS International unless you'd like to ship on your account. Please select 3rd Party Shipping and the method of shipping during the checkout process. You will be asked to enter your account number when you choose the service type. Freight charges for 3rd party shipping will be billed directly to your account with FedEx, UPS or DHL.
Refer to the FAQ section for helpful answers to other commonly asked questions.
Please note the following limitations:
- Items must be returned within 7 days of receipt.
- Your returns may be subject to a 15% re-stocking fee.
- Items that have been altered in any way cannot be accepted, including, but not limited to, washing, embroidery, re-labeling, screen-printing, dyeing, etc.
- All sales are non-returnable and non-refundable under any circumstance on overstock, closeout, and sale items.
- Alternative is not responsible for return shipping on any return.
Returning Items to Alternative
Contact a Customer Service Representative to request an RMA#. Please be sure to have the following Information:
- Your Alternative order number or PO#
- A color, size, and quantity breakdown of each style you would like to return.
Please Note: Returns will not be accepted without an RMA.
email@example.com or call 877.754.1008.
Please write the RMA# on the packing list enclosed with your order as well as on the box. If the original box is not available, you can use any plain, unmarked cardboard box.
If there are any shipping labels, bar-codes, or stickers on the corrugated box from previous shipments, please remove them at this time.
Ship the item with the carrier of your choice to the following address:
Attn: Returns Department
1650 Indian Brook Way
Norcross, GA 30093
You will receive a credit posted to your credit card or account once it is received and checked in by our warehouse. Please allow 7 to 10 business days to receive your credit.
Did We Make a Mistake?
Hey, we're not perfect. We will do everything to keep you happy and fix any errors we've made. If you have questions or need assistance, please email firstname.lastname@example.org with the information below:
- Your Alternative order number or PO#
- Outcome: Credit or Replacement
- Style number, color, size, and quantity you should have received
- Style number, color, size, and quantity we sent you in error or were damaged
- If damaged, please send pictures and if the box was clean/intact
Customer Service Toll Free: 877.754.1008
International Customers: 678.380.1890
Hours: Monday-Friday 9:00 AM to 6:00 PM EST
Our Customer Service team is available to assist you.
Mon-Th: 9am-6pm EST
Fri: 9am-5pm EST