Frequently Asked Questions

ACCOUNT

Q: What can I do if I forget my password or username?

A: If you forget your password, click Forgot Password on the log in page from My Account and then enter the email address associated with your account where requested.  A change password request will be emailed to that address.  If you cannot remember the email associated with your account, please contact one of our Sales Support Specialists by e-mail at contact@alternativeapparel.com or call 877.387.3295 for assistance.  International Customers-please contact us at 678.380.1890.

ORDERING

Q: How do I view wholesale pricing?

A: To view pricing, you will first need to log in from My Account which is also available at the top of any page throughout the site.  Your prices will be displayed on each product page as well as in the cart once you have added items.  Don't have an account?  Please contact one of our Sales Support Specialists by e-mail at contact@alternativeapparel.com or call 877.387.3295 and they will assist you.  International Customers-please contact us at 678.380.1890.

Q: How can I view the status of my order?

A: You can view previous online orders, current open online orders, and back-orders from online orders by clicking My Account  on the top right hand corner of any page on the site.  Once you are on your account info page, click "My Orders" to view your order history.  To check the status of any orders not placed online, please contact one of our Sales Support Specialists by e-mail at contact@alternativeapparel.com or call 877.387.3295 and they will assist you.  International Customers-please contact us at 678.380.1890.

Q: How current is your online inventory?

A: Our online inventory is updated real-time.

BACK-ORDERS

Q: What happens if an item is back-ordered?

A: If an item is back-ordered, we will ship it to you as soon as we receive the item into inventory.  If you have multiple back-ordered items, these will not ship until all have been received into stock.  You will be presented with various options at check-out.

Q: When will my back-ordered items be in stock?

A: On any given product page, estimated in-stock dates for all out-of-stock items are indicated under each item.  Future availability dates will also be presented in your cart and at check-out.

Q: Do you charge for freight on back-orders?

A: Yes but if you would like to minimize your shipping costs, we recommend selecting the option "Ship Order Complete" during checkout.  By selecting this option, your order will ship complete once all the items are available.  Please note that this option will hold the entire order until the latest availability date on your order.

PAYMENT

Q: What payment types do you accept?

A: Alternative accepts Visa, MasterCard, and American Express.  You may also apply for credit terms by filling out a Credit Application.  Please contact one of our Sales Support Specialists by e-mail at contact@alternativeapparel.com or call 877.387.3295 and they will assist you with the credit approval process.  International Customers-please contact us at 678.380.1890.

Q: What payment types do you accept for international orders?

A: All international orders must be prepaid either by wire transfer or credit card.  All orders are billed in U.S. dollars.  Note that any and all duties and taxes incurred as a result of exporting an order are the responsibility of the recipient and are payable upon receipt of the goods.

Q: How do I apply for credit terms?

A: Please contact one of our Sales Support Specialists by e-mail at contact@alternativeapparel.com or call 877.387.3295 and they will assist you with the credit approval process.  International Customers-please contact us at 678.380.1890.

SHIPPING

Q: Where do you ship from?

A: We ship all orders from our distribution center in Norcross, Georgia.

Q: When will my order ship?

A: Orders received before 1:00 PM EST will be shipped same day. Orders received after 1:00 PM will ship the next business day. Alternative does not process or ship orders on weekends or holidays.

Q: What are your shipping options?

A: Domestically, we use FedEx to ship all orders unless otherwise directed.  Internationally, all orders ship DHL Worldwide unless you would like to ship on your account.  If you'd like to ship on your account, simply select 3rd Party Shipping and the method of shipping during the checkout process.  You will be asked to enter your account number when you choose the service type.  Freight charges for 3rd party shipping will be billed directly to your account with FedEx or UPS.

Q: How much will I be charged for freight?

A: Freight charges vary.  Your charge will be based on the weight of the package, the number of boxes, size of the boxes, the method of shipping, and the destination.  Since this information (particularly weight) is determined at the time of shipping, we can only make estimations beforehand.  Please contact one of our Sales Support Specialists by e-mail at contact@alternativeapparel.com or call 877.387.3295 if you require a freight estimate.  International Customers-please contact us at 678.380.1890.

Q: Do I need to sign for my shipment when it arrives?

A: We require signatures for all orders delivered to a place of business.  Please note that Alternative is not responsible for lost packages that have been delivered to residential address without a signature.

Q: How can I track my packages?

A: An email with tracking information will be sent to the email address used for your log in name.  You can also track your online orders by logging in to your account.  Select My Account in the top right hand corner of any page on our site.  Once logged in, Select "My Orders" and click on the tracking number to open a window with your tracking information and status.  To track any orders not placed online, please contact one of our Sales Support Specialists by e-mail at contact@alternativeapparel.com or call 877.387.3295 for assistance.  International Customers-please contact us at 678.380.1890.

Q: Can you ship to a P.O. Box?

A: No we cannot.  Neither FedEx nor UPS ship to P.O. boxes, and at this time we do not offer USPS as a shipping option.

RETURNS

Q: What is your return policy?

A: Follow this link to our Return Policy.

Q: I received an item(s) that is damaged, what should I do?

A: Please contact one of our Sales Support Specialists by e-mail at contact@alternativeapparel.com or call 877.387.3295 for assistance.   International Customers-please contact us at 678.380.1890.

PRODUCTS

Q: What are washing instructions for your garments?

A: Most of our garments should be washed in cold water and tumbled dry on medium heat. Washing instructions are also listed on the garment tag.  Specific care instructions for each of our products can be found on the product page by hovering over the care icons in the upper right of the product page.

Q: How do your sizes work?

A: Our garments come in multiple fits. You will find the garment's fit listed on the product page.  Follow this link to our Fit Guide.

Q: Should I expect any shrinkage?

A: Alternative products are usually specially washed, which not only gives them their super soft texture, but pre-shrinks them as well.  As with all jersey garments, however, they may shrink a little in the wash and stretch a little during wear.  We continually strive to perfect this process so everything you get from us will look and feel like a favorite each and every time.

Q: What does "One Size" mean?

A: OS or "One Size" refers to items that come in only one size.  OS products usually have an over-sized cut or are stretchy enough to accommodate a wide range of bodies and builds.

Q: What kind of fabrics do you use?

A: We use an assortment of fabrics and materials to produce our super-soft apparel.  You can find specific fabrication information listed on each product page.

Q: How can I locate a product with the RN #98269 printed on the label?

A: A registered identification number or RN is a number issued by the Federal Trade Commission to a business residing in the U.S. and is engaged in the manufacture, importation, distribution, or sale of textile, wool, or fur products.  This number does not correlate to a specific style number of our products.  If you cannot locate the style you are looking for on the website please contact one of our Sales Support Specialists by e-mail at contact@alternativeapparel.com or call 877.387.3295 and they can assist you.  International Customers-please contact us at 678.380.1890.

Q: Do you use Eco-friendly dyes?

A: We utilize non-toxic, low-impact dyes on all Eco-fabrics.  The dyes we use do not contain heavy metals or toxic substances and have a high fixation or absorption rate, which means using less dye to generate our colors.  The dye houses we work with perform frequent inspections in order to check all equipment and sample water and filtration residue for any toxins.

Q: What does "Eco-" mean?

A: This is an Eco-friendly fabric, created by blending traditional fibers with organic cotton.  Eco-spun polyester (which is made from recycled soda bottles) and rayon made from converted plant cellulose.

Q: Is your cotton certified organic?

A: Anything in our line stating it is 100% Organic is certified organic.

COMPANY

Q: What is Alternative?

A: Alternative has been challenging the concepts of fashion since 1995 when Founder and Designer Greg Alterman set out to create the perfect t-shirt, one designed for fashion, made for comfort, and tailored for fit.  Since then, Alternative has elevated the t-shirt from casual basic to fashion-forward staple, simultaneously broadening its horizons to include lounge-wear, hoodies, dresses, outerwear, and accessories.

We are a lifestyle apparel brand that exists to inspire authenticity and comfort. Our mission is about more than just designing clothes that look and feel great: We want our unique community of wearers and supporters to feel comfortable in their own skin.  True comfort naturally opens the mind, laying the groundwork to inspire others and make a difference with how you live.

Alternative creates apparel and accessories for men and women across the U.S. as well as abroad and can be found in many of the best retail shops and department stores.  The company's corporate headquarters as well as a showroom is located in Atlanta, with additional showrooms in both Los Angeles and New York.

Q: Do you have a showroom?

A: Yes. Follow this link to our Showrooms page.

Q: Can I use your photography and media that are on your website?

A: No.  All photos, videos, and articles on our website are copyrighted and have restricted use. We do provide complimentary product images for our wholesale customers.  With permission high resolution images can be down-loaded directly from our site.  We may also have other assets that can help you promote our products effectively.  Please contact one of our Sales Support Specialists by e-mail at contact@alternativeapparel.com or call 877.387.3295 and they can assist you.

Q: How can I work for Alternative?

A: We're always looking for free-thinking people to join our team.  If you'd like to submit your resume for positions in our Atlanta office or retail locations, please send your resume to: jobs@alternativeapparel.com.  Follow this link to our Careers page to view current job openings.