Please note the following limitations:
- Items must be returned within 7 days of receipt, unless approved by your Sales Representative.
- Your returns may be subject to a 15% re-stocking fee.
- Items that have been altered in any way cannot be accepted, including, but not limited to, washing, embroidery, re-labeling, screen-printing, dyeing, etc.
- Any items purchased under the Last Chance section are non-returnable and non-refundable.
- All sales are final on overstock items; returns are not accepted on overstock or closeout items under any circumstances.
- Alternative is not responsible for return shipping on any return.
Returning Items to Alternative:
Contact your Sales Representative to request an RMA#. Please be sure to have the following Information:
- Your Alternative order number or PO#
- The style numbers for the items you wish to return.
- A color, size, and quantity breakdown of each style you would like to return.
Please Note: Returns will not be accepted without an RMA.
Please write the RMA# on the packing list enclosed with your order as well as on the box. If the original box is not available, you can use any plain, unmarked cardboard box.
If there are any shipping labels, bar-codes, or stickers on the corrugated box from previous shipments, please remove them at this time.
Ship the item with the carrier of your choice to the following address:
Attn: Returns Department
1650 Indian Brook Way
Norcross, GA 30093
You will receive a credit posted to your credit card or account once it is received and checked in by our warehouse. Please allow 7 to 10 business days to receive your credit.
Did We Make a Mistake?
Hey, we're not perfect. If we have made a mistake, we will do everything to keep you happy and fix any errors we've made. If you have questions or need assistance please contact:
Customer Service Toll Free: 877-387-3295
International Customers: 678-380-1890
Hours: Monday-Friday 9:00 AM to 6:00 PM EST